Quality Assurance

Quality of Health Care has emerged as an integral and major component of people’s right, though there has been considerable improvement in terms of infrastructure, skilled human resource and increased budgetary allocation; quality of services still remains an issue.
Quality Assurance (QA) is cyclical process which needs to be continuously monitored against defined standards and measurable elements. Regular assessment of health facilities by their own staff and state and ‘action planning ’for traversing the observed gaps is the only way in having a viable quality assurance programme in Public Health. Quality Standard refers to set of requirements, which are essential to ensure that the service delivered, leads to desired outcomes, as well as ensures users’ safety, comfort and satisfaction. The need for improving quality of care in health institutions and installing a patient centric environment has gained strength.
Along with the whole country, NRHM was launched in Tripura in the year 2005 with the goal “to improve the availability of and access to quality health care for people, especially for those residing in rural areas, the poor, women and children.” The Mission has led to considerable expansion of health services through rapid expansion of infrastructure, increased availability of skilled human resources and greater local level flexibility in operations, increased budgetary allocation and improved financial management. However, improvement in Quality of health services at every location has not been perceived, generally.
Perceptions of poor quality of health care may, dissuade patients from using the available services because health issues are among the most salient of human concerns. Ensuring quality of the services will result in improved patients/client level outcomes at facility level. The main focus of proposed Quality Assurance Program would be enhancing satisfaction level among users of the Government Health Facilities and reposing trust in the Public Health System. So in this respect Quality Assurance Programme has been implemented in Tripura from the year 2015-16.

Important Documents

Sl Documents
1 Minutes of 1st State Level Review Meeting on NQAP 2021-22 .
2 Kayakalp Award declaration (2016-17).
3 Kayakalp Internal Assessment Report 2016-17.
4 Order for Internal Assessment using KAYAKALP tools.
5 Kayakalp Baseline assessment (2016-17) for DH.
6 Baseline assessment scorecard for PHC, 2016.
7 Baseline Assessment Reporton NQAS(2015-16) – Khowai District Hospital, Tripura.
8 Baseline Assessment Report ON NQAS(2015-16)– Belonia Sub Divisional Hospital, Tripura.
9 NQAS assessment Score card 16-17.
10 State level kayakalp Award Commitee.
11 State level kayakalp award Notification 2015-16.
12 SQAC notification.
13 DQAC notification.
14 DQT notification.
15 SQAC Meeting Minute [2020-21].
16 Comparative study of kayakalp score 2015-16.
  17 Complete list of the hospital for kayakalp initiative 2016-17.
18 NQAS Repoting(upto 31st oct)
19 Formation of Hospital Infection Control Committee.
20 Kayakalp Baseline assessment (2016-17) for SDH &CHC.
21 Kayakalp Peer Assessment( 2016-17).
22 Kayakalp External Assessment( 2016-17).
23 Order copy of NQAS Assessment for State level Certification(2016-17).
24 NQAS assessment report for Sate level certification of District Hoapital Gomati and Belonia SDH .
25 Memorandum for District Nodal Person for Quality Assurance .
26 Order for Kayakalp Peer Assessment (2017-18) .
27 Declaration of Kayakalp Award (2020-21) .
28 DQAC Meeting Minutes [2020-21]

Important Guideline
Sl Guideline
1 Bio-Medical Waste (Management and Handling) Rules,2016.
2 Operational Guidelines on Q A.
3 Assessor’s Guidebook for Quality Assurance in District Hospital 2013,Vol-I.
4 Assessor’s Guidebook for Quality Assurance in District Hospital 2013,Volume- II.
5 Assessor’s Guidebook for Quality Assurance in Community Health Centres,2014 (First Referral Unit).
6 Assessor’s Guidebook for Quality Assurance in Primary Health Centres (24X7) ,2014.
7 Quality Standards for Urban Primary Health Centre October 2015.
8 Infection Management And Environment Plan In PHC.
9 Infection Management And Environment Plan In CHC.
10 Infection Management And Environment Plan In Sub Centers.
11 SWACHHTA Guidelines for Public Health Facilities.
12 Kayakalp Revised Booklet Aug 2016.
13 Practical Guidelines for Infection Control in Health Care Facilities.
14 Guideline of Swacha Swastha Sarbartra.
15 Hand Hygiene-WHO guideline.
16 RKS New guideline.
17 New Operational Guideline for NQAS (2016)
18 National Guidelines for HIV Testing
19 LAQSHYA guideline
  21 BMW Guideline 2016
  22 Resource Package For Quality Improvement Cycles In Laqshya